Refund Policy

PÄRLA offers a money back guarantee on all unused and unopened product returned within 14 days of the date of invoice (the "Guarantee Period").

This return policy shall be applicable solely to PÄRLA products purchased directly by a dental professional OR consumer, and in no way shall apply to any products received by a patient or any other consumer through a dentist, dental practice or any commercial or 3rd party online retailer

Prior to returning product, a valid Return Authorisation Number ("R.A. #") must be obtained within the Guarantee Period by contacting the PÄRLA Customer Support Team at

Unfortunately, no return will be accepted without first obtaining a Return Authorisation Number. After obtaining a Return Authorization Number from the Customer Service Desk, the product must be returned, with the Return Authorization Number clearly marked on the outside of the box containing the product, to:

PÄRLA Dental Product Returns, Lister House, 11-12 Wimpole Street, London W1G 9ST

PÄRLA will not accept any product that is damaged or used and no refund will be made for the costs of the initial shipping of the product.

PÄRLA products which are marked as being included in a “Sale” or “Sale items” or similarly described, or Items on subscriptions, unfortunately, cannot be refunded.


PÄRLA Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will be processed, within 31 days.  We may need to contact you further to make the necessary arrangements to process the refund.

 Contact the Customer Service Desk 0203 633 0505 or with any questions, and we will be happy to help you.