Shipping Policy

Thank you for shopping with us. We are committed to ensuring that your orders are processed efficiently and delivered to you in a timely manner. Please read the following shipping policy to understand how shipping works with us:

Orders are typically processed within 24 hours from the date of purchase. During peak seasons or promotional periods, processing times may vary, but we strive to maintain efficiency.

We offer several shipping options to cater to your needs. The availability of shipping methods may vary depending on your location. We delivery our products using the following services:

Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. You will be able to view the shipping costs at checkout before making your purchase.

Delivery times vary depending on the shipping method selected and your location. Standard shipping typically takes between 2-4 business days for domestic orders, while expedited and express shipping options offer faster delivery times. International orders may take longer to arrive due to customs procedures and other factors. This is usually 7-10 working days.

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimate its arrival time. Please find the links above depending on which courier is being used.

Some items may be subject to shipping restrictions due to their size, weight, or contents. Additionally, we may not be able to ship to certain locations due to legal restrictions or logistical limitations. We apologise for any inconvenience this may cause.

Orders cannot be re-directed once they have been dispatched. Order cut-off times are provided as a guideline only, and do not take into account delays caused by payment authorisation.

In the event that a package is returned to us as undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we will attempt to contact you to arrange for re-shipment. Additional shipping fees may apply for re-delivery attempts.

We take great care to package our products securely to minimize the risk of damage during shipping. However, if your order arrives damaged or if it is lost in transit, please contact us immediately so that we can assist you in resolving the issue at

We offer international shipping to many countries around the world. Please note that international orders may be subject to import duties, taxes, and customs fees, which are levied once the package reaches your country. These charges are the responsibility of the recipient and are not included in the shipping cost.

Value Added Tax (VAT) is calculated and included in all orders to UK and EU shipping destinations. All orders shipped internationally are exclusive of GST.

Please note that order pricing is exclusive of all international duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to - payment of these is necessary to release your order from customs on arrivals. As we are unable to advise the amount this may be, by using this website you accept responsibility for any such taxes and duties.

Additionally, when ordering from PÄRLA, you are the importer and must comply with all laws and regulations of the destination country. You authorise us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any taxes and duties owed by you.

Under no circumstances will PÄRLA refund or reimburse duties and taxes levied by the destination country. Should you reject your order at customs and your order is returned to us, your order refund will be the total order amount less shipping costs and any taxes and duties paid by PÄRLA on your behalf.

During holiday seasons, shipping carriers may experience delays due to increased volume. While we do our best to ensure timely delivery, we advise placing your orders well in advance to avoid any potential delays.

All items shipped are insured by PÄRLA during the time that the order is in transit until it is delivered to the nominated delivery address. In using us you accept that an order is considered delivered when it has been signed for at the delivery address.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team ( We are here to assist you and ensure that your shopping experience with us is a pleasant one.

By placing an order with Forden ltd, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you again in the future.